Problem
Poor communication or interpersonal tension can easily cause simple disagreements. to flare up into resentment or worse. Conflicts that are allowed to fester and grow will ultimately diminish productivity and damage staff morale. This is why employers seek employees with the skills to manage and diffuse conflict
• In light of the above examine the term conflict management, together with the various approaches that can be used to resolve conflict. Provide a suitable example of a conflict situation when appropriate to utilise each approach.