In both cases customers place orders using the web or on, Operation Management

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In both cases customers place orders using the web or on

McMaster-Carr sells maintenance, repair, and operations equipment from five warehouses in the Untied States. W.W. Grainger sells products from more than 350 retail locations, supported by several warehouses. In both cases, customers place orders using the Web or on the phone. Discuss the pros and cons of the two strategies.

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