Adjustment: Cure for "No Surprise" Headache Virtuoso Enterprises prides itself on its "No Surprise" offer. This means that anything ordered from its catalog of promotional products may be returned for a full refund within two weeks of purchase. The claim from Breakaway Travel Service (see Activity 8.12) describes an order placed February 5 and returned February 11. As assistant to Paula Loveday, manager, Customer Services, you check the return files and see that items were received February 16. You speak with service agent Rachel, who agrees with you-the credit of $229.13 should have been granted to Breakaway Travel. She reminds you that a new system for handling credits was implemented in March. Perhaps the Breakaway return slipped through the cracks. Regardless of the reason, you decide to tell accounting to issue the credit immediately.
Task. In an adjustment letter, try to regain the confidence and the business of Breakaway Travel Service, 350 Valle Vista Drive, San Luis Obispo, CA 93403. Include a sample imprinted travel mug in a gift box and a Coleman 8-quart jug cooler. You know that you are the most reliable source for the lowest-priced imprinted promotional products in the field, and this travel agency should be able to find something suitable in your catalog. Address your letter to Leila Chambers.