In a little more than 3 years ensuring customer satisfaction through my customer service related positions, I have a proven track record of achieving results that can help ABC’s success. Some of my success came with the following: • 2 years of experience as a volunteer cashier/service assistant for the Loma Alta Recreational Center. I accurately gave information to visitors, listened and responded to customers’ needs and concerns, and handled billings and payments. • Provided support for the 2008 UNCF Walk for Education office staff by assisting over 1,000 participants with the registration process for the walk. • Made over 8,000 phone calls and spoke to about 2,240 people in-person as a campaign intern helping vote counts go up by more than 2,000. While volunteering at the Loma Alta Recreational Center, I demonstrated excellent customer service by reducing call time by 25 percent. I regularly answered phone calls regarding the different activities that the center offered. Because of my dedication to the position, I was even offered a part time job. However, I did not accept the job because I relocated from Pasadena to Sacramento. While volunteering at the UNCF Walk for Education, I was one of the few guides that gave detailed instructions on how to register for the walk. I also answered phone calls regarding information and donations for the walk. With this help, there were nearly 2,200 walkers registered and nearly $250,000 in donations received. After moving to Sacramento, I found a part time job but eventually left to focus on academics and athletics, which explains my unemployment gap between July 2010 and April 2012. I've attached my resume and would like to learn more about the position. Please let me know if you're interested in speaking further. I can be reached at …. Best regards,