1. In a business communication process, the step involving the selection of a course of action is most likely to involve the act of
a. revising the draft carefully.
b. sensing a communication need.
c. defining the situation.
d. choosing the right communication channel.
e. sending the message.
2. Ronaldo is in the planning stage of writing a message. During which of the following steps in the planning process is he most likely to review the sales reports of the last three quarters?
a. determining goals
b. analyzing the audience
c. gathering and collecting information
d. analyzing and organizing information
e. choosing a form, channel, and format for the message