Discussion Question A:
One of the best known models for evaluation is the Kirkpatrick Model. The levels of evaluation describe there are used as guides for organizations applying for training awards. Search the internet on "Kirkpatrick Model" to find documentation about this model. Post 1-3 paragraphs comparing this model with the one provided in your textbook.
Discussion Question B:
Do performance management systems usually measure the right things? How can performance management systems encourage performance that is more consistent with long- range rather than short- term issues?
Assignment:
In a 2 page (minimum) paper following APA format, evaluate the following evaluation plan. Define the elements that are present. Describe those that are missing and propose evaluation techniques that would fill those gaps.
Qwerty Ltd (QL) designs and builds custom keyboards from scrap computer parts. They resell the keyboard to industries that need non-standard keyboards for specific applications such as manufacturing floors, , mining operations, and even NASA. In order to streamline their order-to-design process, they want sales reps to capture requirements during sales calls. One of your peers has asked you to review their evaluation plan (below): Comment on the strengths and missed opportunities.
- Determine whether sales reps have the right skills for capturing requirements.
- Define work processes and tools that sales reps will need for new work.
- Design the training (if any).
- Pilot test the training with local sales reps only.
- Track participant satisfaction with training.
- Track whether or not sales reps submit requirements during or just after sales calls.
- Determine whether or not production is satisfied with requirements submitted by sales reps.
Be sure to follow up your suggestions with data from credible resources. Remember that your title and reference page are not considered in the minimum page count requirements.