Problem:
McShane, S. L., & Von Glinow, M. A. (2008). Organizational behavior (4th ed.). Boston, MA: McGraw-Hill/Irwin.
Improving communication and understanding should occur:
- only after differentiation between the two sides has been reduced.
- before differentiation between the two sides has been reduced.
- only when the conflicting parties use the compromising conflict resolution style.
- when task interdependence is low.
- only when both parties have a win-lose orientation.