Problem 1. What is a process? Identify some processes in an organization and briefly map each in terms of process inputs, outputs, and goals? Discuss the impact of process improvement in relation to a firm's strategic plan?
Problem 2. Briefly identify 2 - 3 quality management tools used in data collection? What types of quality management tools are utilized to make personal or business decisions? How does the company utilize these tools in the decision-making process?