Business Studies
Explain how you would improve the company’s sustainability and reliability.
1. Introduce the company with a brief biography, state the main products and market segment.
2. Determine the company’s position in the products life cycel, whether the product is in introduction, growth, maturation or decline.
3. Determine what should/can be done to improve (VOC) Voice of the customer. Also explain ow (QFD) Quality Function Deployment can be a means of improving the customer’s satisfaction.
Support all contentions with at least 4 references for VOC and QFD and related points.