Question 1:
Illustrate four (4) important factors you would consider before sending email.
Question 2:
Good memo writing depends on a number of factors. List and illustrate each factor supporting your answers with appropriate instances.
Question 3:
List all five (5) steps to be considered while writing a business letter. Sustain your answers with relevant instances.
Question 4:
Illustrate out five (5) principles of effective writing.
Question 5:
Illustrate how active listening distinct from competitive listening.