Discussion : Managing Quality
One of the areas you have been reading about is the importance of managing quality within an organization. Despite how efficient and low cost a business might be, if the quality of its product is low or its customer service is non-existent, it will not likely succeed in the long run. Consider what you have learned about making quality a part of the entire planning and implementation process. In particular, recall the approaches to quality improvement supported by Deming and Juran that were introduced in your reading.
Consider the following:
Compare and contrast the Deming and Juran approaches to quality improvement. Consult resources in addition to your textbook for more in-depth information on their philosophies of quality. If you wish, you may also do some outside reading and discuss Phillip Crosby as well.
With that in mind:
Create a 250- to 300-word statement that addresses the below:
Describe one of the Deming and Juran approaches to quality improvement and how its use might affect a company.
What would be some of the advantages? What would be some of the initial difficulties that may be encountered during implementation? Explain why.
Read a selection of your colleagues' postings.
Respond by two or more of your colleagues' postings in one or more of the following ways:
Ask a probing question.
Share an insight from having read your colleague's posting.
Offer and support an opinion.
Make a suggestion.
Expand on your colleague's posting.
Return to this Discussion in a few days to read the responses to your initial posting. Note what you learned and the insights you gained as a result of the comments your colleagues made.
Be sure to support your work with specific reference citations from the Learning Resources and any additional sources you consulted. All references must be cited in APA format in an alphabetized list of references at the end of your summary post.