Problem 1: Define process variation and explain what types of variation exists in organizations today and what are some ways to identify and deal with the variation? How does your organization deal with variation and its affect on quality management initiatives?
Problem 2: Identify the components of a process in relation to a process in your own organization. TOYOTA
Problem 3: How does quality management create a competitive advantage for an organization? How would you recommend that an organization overcome resistance to change when implementing a TQM system?