Question 1) Discuss two challenges you feel an organization might face when implementing a total quality management program and then propose some solutions.
Question 2) Discuss the roles of two levels of management in implementing total quality management in an organization.
Question 3) Identify and discuss at least three techniques to get employees to embrace change. Make sure you explain why you find these techniques effective.
Question 4) If an organization is regulated by agencies or standards, how can this impact the implementation of a total quality management program? Please provide at least one real-life example in your response.
Question 5) Discuss three reasons why total quality management fails within an organization.