Imagine you are the owner of an independent mid-priced, Operation Management

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Imagine you are the owner of an independent mid-priced

Individual Reservations"

Imagine you are the owner of an independent, mid-priced hotel in your neighborhood. Discuss the steps you would take to ensure both customer satisfaction and hotel profitability when taking individual reservations.

Analyze the information contained in a reservation. Make at least one recommendation for an additional piece of information that should be collected and explain how it would benefit both the establishment and the guest.

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