1. Imagine you are the author of a nonfiction book. Describe how the three types of operational control will ensure that your book is successful? Give examples to support your answer.
2. An airline performed 4000 preflight inspections during one month. Each inspection checks 50 items. What is the maximum number of defects that could occur during a year if the process is operating at a six sigma level?
3. What are some of the ethical issues facing Ardmore prison and the way Warden Duffy runs it? Also, what are some alternative ways Duffy could have managed the prison that may have minimized the occurrence of inmate rioting?