Imagine that you are an administrative assistant to the


Imagine that you are an administrative assistant to the director of the department of Social Services in your state government. The director is interested in starting a new strategic planning process and wants to send a letter to all the managers and employees in the department describing the new process and enlisting their support. You have been asked to draft the letter. Using the information about strategic planning in Chapter 4 draft an appropriate letter.

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Operation Management: Imagine that you are an administrative assistant to the
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