We will use DISC personality styles to respond to a scenario and analyze reactions. Read the following scenario: No matter how hard you try to please your customers, it is inevitable that you will get a customer who is unsatisfied with the level of service your company provided, or the product or service they purchased from your company.
Imagine that a customer visits your company complaining about a missing button on a shirt that he or she purchased last week. Using the steadiness personality style, write a script about the scenario that resolves the situation.