Problem: Max is very angry. He put in a formal complaint about the way his residential care fees were being charged - He is sure he is being overcharged. He has just received advice that it has been looked at by the billing department and the fees are correct. There is no other information provided to him.
He is sure he is right and that the facility is ripping him off.
How much will it cost Max to lodge a complaint with the Aged Care Complaints Commissioner?