1. Describe the context for EMEA IT in 2004. What were the issues Stefaan faced? What were the problems with the way IT development work was dealt with in the region?
2. Take a look at figure 4. Which governance instruments did Stefaan and his college's work on to alleviate the situation for EMEA IT? Evaluate the different steps, structures and roles you can identify. Which parties do they connect? What might be their merits and drawbacks or associated risks
3. If you were Stefaan, how would you synthesize your accomplishments and the path forward in light of your upcoming meeting with Beth?