Read the following article to answer the discussion questions.
Coyle-Shapiro, J. A.-M. (1999). Employee Participation and Assessment of an Organizational Change Intervention: A Three-Wave Study of Total Quality Management. Journal of Applied Behavioral Science, 35(4), 439-456.
"Employee Participation and Assessment of an Organizational Change Intervention: A Three-Wave Study of Total Quality Management".
If you were a CEO of a company interested in implementing TQM in your company, what steps would you take to ensure its success?
As an employee in an organization interested in implementing TQM how would you prepare for the changes to come from TQM implementation?