1. If the capacity and load are imbalanced such that we have more load than our capacity can do, list at least 3 remedies that can be taken to balance supply and demand.
And if instead the capacity is greater than the load, list at least 3 remedies that can be taken to balance supply and demand.
2. How might we provide a value in our system for the queue time for a work center? How do we get the correct value to put in?