1. If a production process is in statistical control, which of the following statements is incorrect
a. There are no special causes of variation in the process
b. The process will always be capable of meeting the customer specifications
c. There are common causes of variation in the process
d. The range of the process is in statistical control
2. Define and explain the following terms: System; Process flow analysis; Bottleneck; BPR; Throughput time; Capacity of a system; Process flowcharting; Process thinking.
3. Provide examples for each of the following categories of good questions to ask when conducting process flow analysis:
a. What
b. Who
c. Where
d. When
e. How