1. If a manager cannot control changes in the external environment, why should the manager be concerned about those changes?
2. Do some research. What are the current interest, inflation, and unemployment rates in your region? Have those rates been improving or declining?
3. What activities could a health care business begin during an economic decline to improve the profitability of the business? Hint: Review this chapter's Profile and assess the probability of success of each of Dr. Anderson's ideas.)
4. Interview your employer or other health care businesses to discover what changes they have made in their procedures to be in compliance with HIPAA, ARRA, and the new health reform law
5. In addition to TJC and federal laws, what other means exist to ensure patients receive quality health care?