Problem: During your first few weeks at HSBC, one of your colleagues, Sinead, asks you for your support with an interesting project. Sinead is a senior client manager. She is interested in identifying opportunities to improve the business through either increasing revenue, better controlling of costs, enhancing client experience at improving risk and control. Before Sinead arranges a project briefing with you, she would like to better understand how you can support and take ownership of key elements of this project from a Transformation services perspective, How would you respond to Sinead: