Response the following scenario:
1. You work as the director of a local human service agency that provides services for pregnant teens. You've just been handed the results from last month's client satisfaction survey. You notice that a number of surveys show low ratings indicating a longer than normal waiting time between scheduled appointments. From your perspective you have observed staff beginning scheduled client meetings on time and have not observed any congestion of clients in the waiting room.
Is there a pattern here? What do you know and what don't know when considering the results of the client satisfaction survey. Be specific. Give examples.
2. You have gathered data for your human service agency, a food pantry that provides food for a small community. The food pantry is new to the community. Some of the data gathered includes information about client's age, ethnicity, gender, religious affiliation, income, family size favorite football team, favorite color, personal hobbies and interests and favorite books and television shows.
Identify which data is important and why. Explain how you will use this data to help develop and implement the service delivery for the newly developed food pantry. Be specific. Give examples