Network Troubleshooting Knowledgebase
Create knowledgebase documentation/article(s) covering the topics below. These would be documents that you could store in a department knowledgebase that would provide a quick reference point for support technicians to assist with troubleshooting computer support issues. You may create them in Microsoft® Word, PowerPoint®, or another suitable program of your choosing. You may combine topics or include graphics/sources where appropriate.
Include ALL of the following in your knowledgebase:
• Identify types of network cables and connectors
• Categorize characteristics of connectors and cabling
• Explain properties and characteristics of TCP/IP
• Explain common TCP and UDP ports, protocols, and their purpose
• Compare and contrast wireless networking standards and encryption types
• Install, configure, and deploy a wireless/wired router using appropriate settings
• Compare and contrast Internet connection types and features
• Identify various types of networks.