1. Identify two companies that have quality-based strategies.
2. What role does IT play in small businesses that are not ecommerce companies?
3. Explain for:
CarMax (car buying/selling)
Norfolk Southern Railway (Amtrak)
TIAA-CREF (union companies
1) How is it done? (Platform, infrastructure, architecture, etc.)
2) Problems (What problems do they face?)
3) Success -- Competitive advantages (What do they have over the competition?)