Assignment: Service Design
1. What is the main purpose of Service Design restated from the text, in your own words?
2. Name at least 3 Business Values from Service Design.
3. Identify at least three design process activities and explain.
4. A Service Catalog should include these activities (list at least two):
5. The objectives of Service Level management are (list 2 and explain using external scholarly references or case studies. Note your references on a separate page at the end.):
6. List three key activities within the SLM process should include. Explain using external scholarly references or case studies. Note your references on a the references page at the end):
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also include a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.