Abdous and He (2008) proposed a framework for process reengineering in higher education. Their framework was applied to reengineer the distance learning exam scheduling and distribution process. Read and analyze their paper titled, "A Framework for Process Reengineering in Higher Education: A case study of distance learning exam scheduling and distribution".
Write a four to five (4-5) page paper in which you:
Determine the types of documents that would be worth considering for a background study prior to the use of other elicitation techniques.
Indicate if the authors used the documents you identified.
Examine the Structured Analysis and Design Technique (SADT) diagrams that were used to document the reengineered parts of the exam scheduling and distribution process.
Identify the type of diagrams the authors used to document the reengineered parts of the exam scheduling and distribution process.
Assess the intentional, structural, responsibility, functional, and behavioral views of the system.
Predict five (5) potential failures of the reengineered system and indicate if the authors' framework deals with potential failures.
Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.