1. Identify the four components of a control system. Provide an example in a manufacturing firm to demonstrate each component. Show in your example why long-term improvements cannot be made unless the process is brought under control.
2. XYZ Company is a drug manufacturer about to release a new medication. Some members of the executive board have reservations about the new drug but do not voice them for fear of disturbing their peers. This is an example of: A. majority domination B. groupthink C. rational decision-making D. uncertainty