Identify the factor that is the most likely to be used by


1. When an arbitrator is evaluating an employee misconduct case, the relative value of the damage is the primary factor in considering the appropriate discipline; the person’s deliberate and malicious intent has relatively little significance. True or False

2. Identify the factor that is the: Most likely to be used by both product and service firms. Explain. Least likely to be used by both product and service firms. Explain.

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Operation Management: Identify the factor that is the most likely to be used by
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