Identify the external and internal customers of the process


Problem

Start on the bottom of page 102, Real -Life Example to the Case Study on page 103 and 104 critique the storyboard shown in figure 6.6. Answer the following questions: Is the presentation pleasing to look at, and is the text easy to read? Is the presentation set up logically? Is each of the PI steps taken into account? Are the steps in the process easy to read and understand? Are all of the elements of a good mission statement present? Are the elements of a good vision statement present? Does the presentation identify the external and internal customers of the process? (refer to chapter 7) Does the presentation identify the customers requirements? If so, how? If not, why not? Does the presentation display the teams improvement process findings" Are the teams recommendation's based on the data the team collected? Are the recommendation's sound? Are there other recommendation's that the team did not identify?

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HR Management: Identify the external and internal customers of the process
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