Leadership and Strategic planning has been attracting a great deal of attention and acquiring newer shades of the meaning in the Total Quality Management (TQM) movement. Empowerment is "in" and delegation attracts little concern (although empowerment is no more than proper delegation with a new finish on it.
You are a supervisor in a correctional facility that has just announced the introduction of a total quality management process that will eventually involve all employees in all departments.
Exercise and Discussion.
Identify the differences between total quality management and traditional concerns for quality in corrections.
The "Elevator "Speech