Problem
I. Explain what resources, competencies, capabilities are, and how they can be used to create value (not the value chain) and competitive advantage. Be sure to consider capabilities and how they affect resources and competencies.
II. How does the use of the Five Forces Model help to identify the competitive intensity that impact recruiting and retaining customers is a specific service area.
III. Define Mission, Vision and Values and explain how they are the foundation for strategy development and implementation.