1. A loan processing operation has a design capacity of 66 loans per day and an effective capacity of 57 loans per day. What is its utilization if it processes an average of 48 loans per day? (Your answer should be a percentage with one decimal point.)
2. A truck carrying insecticide has crashed, spilling hazardous chemicals into a creek, killing fish. Eventually the creek recovers with no permanent damage. You are charged with assessing the environmental damage. Identify the commodities that have been harmed and describe a CV study that you could use to assess the willingness to pay to avoid the damage.