1. Explain the meaning of the term production or operations and describe the three kinds of utility that operations processes provide for adding customer value.
2. Identify the characteristics that distinguish service operations from goods productions.
3. Explain how companies with different business strategies are best served by having different operations capabilities.
4. Identify the major factors that are considered in operations planning.
5. Discuss the information contained in four kinds of operations schedules-the master operations schedule, detailed schedule,staff schedule,and project schedule.
6. Discuss the two key activities required for operations control.
7. Identify the activities and underlying objectives involved in total quantity management.
8. Explain how a supply chain strategy differs from traditional strategies for coordinating operations among firms.