Problem: The entire concept of project management is to apply a change in a systematic approach. There can only be success if it is adopted and developed into a component of operations. Explain the concept of transitioning to operations and service management. Shall it be considered at the start of a project? If so why, and how can it be done better?
Incorporate the following steps organizations can use when transitioning:
1. Identify support resources for the ongoing operations of that effort.
2. Establish an operations status meeting with business partners and stakeholders.
3. Establish a production issues and incidents meeting with business subject matter experts and the technical team.
4. Establish a change control board to manage ongoing change in the operational environment.
5. Communicate the governance model to project stakeholders.
6. Provide knowledge transfer between project team and operations support team.