HealthCare.gov is a health insurance exchange Web site operated by the U.S. federal government. It is intended to support citizens who want to sign up to receive benefits under the Patient Protection and Affordable Care Act. The Web site was implemented to serve the residents of the 36 states that elected to not build their own state exchanges. The Web site enables the sale of private health insurance plans, offers subsidies to low-income citizens, and assists those persons who are eligible to sign up for Medicaid.
The launch of the Healthcare.gov Web site occurred on October 1, 2013. Do research on the Web to identify specific problems that users encountered.
Identify steps that could have been taken to ensure a smoother system start-up.
What measures are being used to track the performance of this important Web site?