1. Explain why operation management is critical to the success of a business. why would developing an internet-based business require different operations consideration for HEI? Is gorge Gonzalez correct in his assesement that this would not be "business as usual "?
2. Recall that HEI wishes to continue its to continue its reputation of high quality and service. Identify key operations management decisions that need to be considered.
3. How different will these decisions be for the internet business.?