Discussion
Using metrics to assess organizational/program efficiency and effectiveness
According to McLaughlin and Olson (2012), "a key component of effective operations is the ability to move strategy to action" (pg. 13). Once a health care organization has a strategy, it is then necessary to select the accurate assessment tool to implement the strategy. Balance scorecards, strategy maps, and dashboards are three organizational assessment tools that are used frequently to move a strategy into action.
1. Read the article, The balanced scorecard, strategy maps and dashboards: Why are they different?
2. Identify two issues from the list of top issues confronting hospitals in 2016 published by the America College of Healthcare Executives.
3. Then choose one tool (balanced scorecard, strategy maps, or dashboards) per selected issue and discuss (from a health care manager perspective) how you would use that tool to minimize the selected issue.
McLaughlin, D. B., & Olson, J. R. (2012). Healthcare operations management (2nd ed.). Chicago, IL: Health Administration Press.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.