Discussion:
Page 1:
Identify in detail types of customer relationship, and how firm established and maintained them are thoroughly discussed.
Page 2 :
Include a Detailed cost structure. And discuss what kind of key resources and activities are expensive. Also identify the Cost driven strategy.
Resources:
(https://www.sec.gov/Archives/edgar/data/1601712/000119312514096671/d680310ds1.htm) if needed feel free to use any reliable resource.
Should be in MLA FORMAT