Question: Programmed and non-programmed decisions
Identify examples of the types of decision set out above. Try to identify one example of your own to add to those below or that illustrates the point specifically within your institution:
- Programmed decision - whether to reorder stock
- Non-programmed decision - whether to launch a new service in a new market.
Compare your examples with those of other students and consider how those responsible made each decision. What examples of programmed and non-programmed decisions can you see in the Ikea case? How easy is it to divide decisions between these two categories? How useful are they as distinguishing characteristics?