Identify emotional language and propose alternative means


Case Scenario

Mr. DiCaprio-

I am so frustrated that you keep giving me tons of new cases when you know I already have too much on my plate. This is getting to be ridiculous. I mean come on! I know that you have to meet your "weekly quota" of cases but some of us here are thinking about quitting. I tried to talk to you about this, but it seems like you don't care. Something needs to change soon.

Sincerely-

Mr. Damon

Discuss the following:

1. Identify emotional language and propose alternative means of expressing unprofessional wording.

2. Explain the risks associated with sending this type of email to a supervisor.

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