1. Identify current trends in quality and financial control, including ISO 9000 and corporate governance, and discuss their impact on organizations.
2. Briefly describe the different types of queue disciplines. Give one real world example for each type.
3. Clarify how communicating with candor, asking questions, listening, and nonverbal communication affect communication between a manager and an employee.
4. Discuss the use of financial statements, financial analysis, and budgeting as management controls.