1. Identify communication barriers between a manager and an employee.
Watch Scene 13, "Flair," from the movie Offi ce Space. This communication does not go very well. Identify the verbal and nonverbal barriers of communication in this scene.
2. Identify communication barriers between a retail sales representative and a customer.
Watch the video clip from the fi ctitious retail store, Aggresshop. Identify the verbal and nonverbal barriers of communication in this scene. Think about the interaction from both perspectives: the sales associate's and the shopper's.