Question - Mr. Jones was admitted to the hospital after being found unconscious out in a cemetery. The cause was found to be excessive alcohol consumption. The nurse (Nurse Joe) comes into Mr. Jones' room. Mr. Jones, now awake, tries to explain to the nurse how his wife would be so upset with him. He appears sad and withdrawn and has difficulty communicating. Nurse Joe says, "I understand how crazy things happen after drinking. Don't worry, just tell the doctors you're feeling better now and you can get home to your lovely lady. She might make you clean the garage or something but it shouldn't be too bad". Nurse Joe leaves the room. Mr. Jones begins to weep thinking about his beautiful wife that died in a car accident a week ago.
1. Identify at least three factors that caused a communication breakdown between the health care worker and the patient.
2. Identify what could be done to improve the communication in the given scenario. Provide details and examples.