Problem
Read the case study that discusses the costs of poor quality. Identify at least five costs of poor quality at your firm, and explain how you would minimize those costs to improve business.
NOTE: You will need to register (for free) to be able to view the case study. Please do not click on the link. (It will take you to an incorrect page.) Instead, copy and paste the link in a browser. Then you can use your ASQ username and password to access the article.
Article: Using Cost of Quality to Improve Business Results By Susanne Donovan.