Problem
Review the CBSA Communication Policy and Procedures (accessible via the CBSA website Click here Username: connectskills Password: QH6E3x8cc ) for the delivery of presentations, and then undertake a consultation session with representatives of CBSA's staff and important clients (MAKE A SCRIPT) in line with workplace procedures. The SCRIPT should be no longer than 10 minutes, and you will need to:
• Provide an outline of the three operational issues you have identified and your strategies to address these issues > provide an overview of the three risks you have identified and the contingency plans to manage these risks
• Seek feedback by asking questions to identify improvement opportunities with your strategies, and contingency plans. During the consultation session, your assessor will be looking to see that you can:
• Identify and use appropriate conventions and protocols when communicating with colleagues and clients.
• Present information to a range of audience members using appropriate register, vocabulary and paralinguistic features.
• Gather feedback using questioning techniques and active listening.