Guidelines for Written Case Analysis
Each case analysis report should follow these guidelines
1. Provide the summary of the case
2. Identify and state clearly the problem (s) or issue (s) faced by the company (or person)
3. Discuss appropriate theories and /or concepts relevant to the problem and /or issues identified.
4. Explain and elaborate your answers to all the questions below related to the case by providing convincing arguments based on relevant theories, concepts and readings from the textbook or from this or other courses.
Case: The Portman Hotel Company - Strategic HRM Case:
In analyzing Portman make sure you thoroughly understand the design of the original system(s), or how plans/processes/people were supposed to work. Also, carefully review the business context (environment) and Portman's business model and strategy. Finally, what are the options for improvement? More specifically, and to assist with your review and analysis, the following questions should focus your attention:
a. What is the Portman business model and what was the personal valet arrangement trying to accomplish?
b. Why isn't the system working and, what are the problems?
c. How did the 5-Star system deal with the problems? Did it work, or were improvements experienced following implementation of 5-Star?
d. Develop three alternative solutions to address the problems discussed above.
e. Select the best solution and describe how you would implement it.
5. Described what you have learned from doing this case.