Identify and explain the main principles of new public


1. Define and discuss the term EWOM. Explain how this concept influences users of internet travel sites. Provide any personal examples from your experience.

2. If you were charged with creating a balanced scorecard for Steve Ellis, what SMART goals would you use as standards to assess performance in the four categories in your scorecard category?

3. Identify and explain the main principles of New Public Management Theory?

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Operation Management: Identify and explain the main principles of new public
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